Interstellar Arc – Passenger FAQo
What is Interstellar Arc?
Interstellar Arc is a large-scale, fully interactive immersive experience that uses virtual reality to transport audiences to the far future, 11 lightyears away from Earth, on an awe-inspiring voyage to exoplanet Arcadia. Guests depart a 25th-century lunar spaceport located at AREA15 - Zone 2: The Terminals, enter cryogenic sleep, and awaken 262 years later as their ship nears its destination.
Who created Interstellar Arc?
Interstellar Arc was created by Emmy-winning Felix & Paul Studios, a creative powerhouse renowned for pushing the boundaries of immersive entertainment. Their portfolio includes collaborations with Cirque du Soleil, Steven Spielberg’s Jurassic World team, NASA, Eminem and LeBron James. Space Explorers: The ISS Experience - the largest production ever filmed in space - earned them a Primetime Emmy Award.
What makes Interstellar Arc different from other VR experiences?
Unlike most VR experiences, which are stationary or confined to small movement areas, Interstellar Arc breaks the mold, combining a physical set larger than four basketball courts with free-roaming VR that accommodates hundreds of visitors per hour. Guests can walk freely through a virtual starship, communicate with each other, and capture selfies or photos in VR. Advanced spatial redirection techniques create the illusion of an infinitely large environment—making the experience immersive, social, and unlike anything else.
Is this a video game or a movie?
Interstellar Arc blends the interactive freedom of a video game with the narrative depth and cinematic quality of a film. Guests explore, collect special items, complete achievements, and participate in the story while immersed in the visual and emotional power of cinematic storytelling.
Are there any cinematic inspirations behind the experience?
Yes. The experience draws inspiration from classic space-exploration films and real-life space missions, combining them into a cohesive, believable, and awe-inspiring universe.
Is there a narrative I follow in the experience or is it free exploration?
Guests follow a structured and emotionally resonant narrative while still being free to explore the starship between major story moments.
Where is the Interstellar Arc experience available?
The Interstellar Arc experience launches exclusively from AREA15 – Zone 2: The Terminals (3072 Rigel Ave, Building 170, Las Vegas, NV 89102, United States).
When do departures take place?
Interstellar Arc is open every day with departures every 15 minutes. Operating hours are as follows:
Monday through Sunday: 12pm-9pm
How can I get to the Interstellar Arc’s departure point?
Catch the Grounded Intradistrict Tram from AREA15’s main lot, rideshare drop-off, or the self-parking area to reach the departure point. Parking is free for local/Nevada plates and a nominal fee for out of town visitors/license plates in the garage.
Travel tip: please arrive at least 5 minutes before your boarding pass time to clear the biometric scan.
How much does a ticket cost?
Timed Entry: starting at $49 (Adult), $39 (Child)
Anytime Pass: starting at $59 (Adult), $49 (Child)
Locals/Military: starting at $39 (with valid NV residency or Military ID)
Cashless payment only; all major cards accepted.
Are there group ticket offers?
Yes. For group rates, please contact us at groups@interstellararc.com.
What is the policy on rescheduling, refunds, and no-shows?
Rescheduling: Boarding passes may be rescheduled up to 24 hours before launch via the link in your confirmation email.
Refunds: All sales are final; there are no refunds.
No-Shows: Boarding passes are forfeited if you miss your scheduled departure; your spot is reallocated to the next standby traveler.
Where can I store personal belongings?
It is recommended that explorers refrain from bringing personal items or handheld bags to keep their hands free to fully immerse themselves in the experience.
Are food and drinks allowed?
Food and beverages are not permitted during the experience. Refreshments are available within AREA15 before or after your departure.
Can I film inside?
External cameras are welcome before and after the experience, but must remain stowed during it for security reasons.
How long does the experience last?
The experience lasts approximately 60 minutes, including pre-check and post-arrival leisure.
Can multiple people participate at the same time?
Yes. Interstellar Arc is a shared mixed reality experience. Guests can explore together, see each other inside the virtual starship, and share moments just as they would in real life.
Can I go through the experience alone?
Yes. You can embark solo if you prefer, though the journey is designed to be social and shared.
Do I need prior VR experience?
Not at all. Interstellar Arc is designed for first-time explorers as well as seasoned VR travelers.
Is it suitable for all ages?
The experience is designed for voyagers aged 8 and up and measuring at least 48" tall. One adult (18+) may supervise up to three young travelers. Children under 8 years old and any person under 48" are not yet cleared.
What will I physically do inside the experience?
Guests walk through large-scale immersive environments, interact with virtual elements of the ship, and participate in narrative moments, such as awakening from cryosleep, preparing for planetary arrival, and exploring the Agora.
What should I wear?
Comfortable clothing and closed-toe shoes are recommended, as you will be walking during the experience.
Where can I retrieve the photos I took in the experience?
Your photos are available in your Interstellar Arc Passport.
To access them, simply go to interstellararc.com/signin and log in using the same email address you provided at check-in, as your photos and mission accomplishments are linked to it.
You’ll receive a temporary link by email to securely access your Interstellar Arc Passport and view your content.
If you run into any issues, feel free to contact us at hello@interstellararc.com. Our team will be happy to assist!
In what language is the experience available?
The Interstellar Arc experience is conducted entirely in English at this time.
Is the experience safe for people with medical conditions?
Guests with conditions such as epilepsy, heart concerns, or sensitivity to strobe lighting should consult a doctor before booking. For further details, please contact hello@interstellararc.com.
Is the experience wheelchair-friendly?
Yes. The experience is fully wheelchair accessible, with wide boarding ramps, seated-mode options, and staff available to assist. For specific accommodation requests, please email hello@interstellararc.com at least 48 hours before your visit.
Are mobility aids or service animals allowed during the experience?
During the experience, you'll see a virtual environment and other guests' avatars. However, real-world objects such as mobility aids or service animals are not visible in the virtual world. Safety of our guests and team members is our top priority, all guests must be able to move comfortably through the space while wearing a headset and remain aware of their physical surroundings. If you use a mobility aid or have accessibility needs, our team is happy to discuss options to help you have the best possible experience.
Do I need to remove glasses?
No. Headsets accommodate spectacles up to 145mm wide. Contact lens wearers remain comfortable.
Will I get motion sick?
Motion comfort was prioritized: with no sudden cuts, unnatural movements, or visual inconsistencies, few travelers feel discomfort. The virtual centrifuge uses gentle redirection, and walking never exceeds a relaxed stroll.
Who is Interstellar Arc ideal for?
Interstellar Arc is designed for groups looking for a signature, future-forward experience, including:
• Corporate retreats and team-building sessions
• VIP private missions and milestone celebrations
• Film, tech, and media industry gatherings
• Brand activations across both physical and virtual environments
What venue amenities and event options are available?
Interstellar Arc offers a wide range of group and event enhancements, including:
• Private spaceport rental (3-hour minimum)
• Morning, afternoon, and late-night launch windows
• Customizable brand activations and partnership integrations
• Reception lounge for pre- and post-mission gatherings
What are the group rates?
Group rates are all-inclusive and include a $5.00 ticket fee.
• Custom quotes available upon request
• Event space and full experience buyouts start at $25,000 (3-hour minimum)
How do I book a group or private mission?
For reservations or inquiries, contact us at groups@interstellararc.com
Learn more on the Groups & Events page.
How can I reach customer service?
Our team is available at +1-725-567-6700 or by email at hello@interstellararc.com.
Where can I follow Interstellar Arc online?
You can follow and tag @InterstellarArc on Instagram, TikTok and YouTube.
What hashtags should I use when posting?
We encourage you to share your journey using #InterstellarArc.
Do you have an Ambassador program?
Yes, you can learn more on our Ambassador Program here.
Do you offer a newsletter or updates by email?
Yes. You can sign up for updates, special offers, and behind-the-scenes news on www.interstellararc.com.
Who should I contact for press or partnership inquiries?
For media, press, or collaboration requests, please email pr@felixandpaul.com.
See you in the Ross‑128 system, Explorer!