Interstellar Arc – Passenger FAQo
What is Interstellar Arc?
Interstellar Arc is a never-before-seen, large-scale immersive experience to a distant exoplanet, blending mixed reality, interactive storytelling, and space exploration. Guests depart a 24th-century lunar spaceport located at Area15 - Zone 2: The Terminals, enter cryogenic sleep, and awaken 262 years later as their ship nears its destination. The experience is designed to make visitors feel like they’ve actually lived through an epic journey, not just watched it.
Who created Interstellar Arc?
Interstellar Arc was created by Emmy-winning Felix & Paul Studios, a creative powerhouse renowned for pushing the boundaries of immersive entertainment. Their portfolio spans collaborations with Cirque du Soleil, Steven Spielberg’s Jurassic World team, NASA, and LeBron James. Their Space Explorers: The ISS Experience series is the largest production ever filmed in space and earned them a Primetime Emmy Award.
What makes Interstellar Arc different from other VR experiences?
Most VR experiences are stationary or confined to small movement areas. Interstellar Arc breaks the mold, combining a physical set larger than 4 basketball courts with free-roaming VR that accommodates up to hundreds of visitors per hour. Guests can walk freely through a virtual starship, interact with their group, and capture selfies or photos in VR. Advanced “spatial redirection” techniques make the environment feel infinitely large, creating an experience that’s immersive, social, and unlike anything you’ve seen before.
Is this a video game or a movie?
Interstellar Arc blends the interactive freedom of a video game with the narrative depth and cinematic quality of a film. Guests explore, collect special items, complete achievements, and participate in the story while immersed in the visual and emotional power of cinema.
Are there any cinematic inspirations behind the experience?
Yes. The experience draws inspiration from classic space exploration films and real-life space missions to create a believable and awe-inspiring environment.
Is there a narrative I follow in the experience or is it free exploration?
Travelers follow a structured narrative with key story beats (boarding, cryosleep, Cosmopolis arrival…), while still being able to explore the starship freely between those moments.
Where is the Interstellar Arc experience available?
The Interstellar Arc experience launches exclusively from AREA15 – Zone 2: The Terminals (3072 Rigel Ave, Building 170, Las Vegas, NV 89102, United States).
When do departures take place?
Daily departures begin on October 15th, 2025, cycling every hour between 11 a.m. and 10 p.m. local time.
How can I get to the Interstellar Arc’s departure point?
Catch the Grounded Intradistrict Tram from AREA15 main lot, rideshare drop-off, or self-park to reach the departure point.
Travel tip: please arrive at least 20 minutes before your boarding pass time to clear the biometric scan.
How much does a ticket cost?
Timed Entry: $54 (Adult), $39 (Child)
Anytime Pass: $64 (Adult), $49 (Child)
Locals/Military: $44 (with valid NV residency or Military ID)
All ticket prices include a $5 service fee. Cashless payment only; all major cards accepted.
Are there group ticket offers?
Yes. For group rates, please contact us at groups@interstellararc.com.
What is the policy on rescheduling, refunds, and no-shows?
Rescheduling: Boarding passes may be rescheduled up to 24 hours before launch via the link in your confirmation email.
Refunds: All sales are final; there are no refunds.
No-Shows: Boarding passes are forfeited if you miss your scheduled departure; your spot is reallocated to the next standby traveler.
Where can I store personal belongings?
Lockers are provided outside the Pre-Launch Hall. Oversized cargo (>25 cm) must remain planetside.
Are food and drinks allowed?
Food and beverages are not permitted during the experience. Refreshments are available within AREA15 before or after your departure.
Can I film inside?
External cameras are welcome before and after the experience, but must remain stowed during it for security reasons.
How long does the experience last?
The experience lasts approximately 60 minutes, including pre-check and post-arrival leisure.
Can multiple people participate at the same time?
Yes. Interstellar Arc is a shared mixed reality experience. Guests can explore together, see each other inside the virtual starship, and share moments just as they would in real life.
Can I go through the experience alone?
Yes. You can embark solo if you prefer, though the journey is designed to be social and shared.
Do I need prior VR experience?
Not at all. Interstellar Arc is designed for first-time explorers as well as seasoned VR travelers.
Is it suitable for all ages?
The experience is designed for voyagers aged 8 and up. One adult (18+) may supervise up to three young travelers. Children under 8 years old are not yet cleared.
What will I physically do inside the experience?
Guests walk through large-scale immersive environments, interact with virtual elements of the ship, and participate in narrative moments, such as awakening from cryosleep, preparing for planetary arrival, and exploring the Agora.
What should I wear?
Comfortable clothing and closed-toe shoes are recommended, as you will be walking during the experience.
In what language is the experience available?
The Interstellar Arc experience is conducted entirely in English at this time.
Is the experience safe for people with medical conditions?
Guests with conditions such as epilepsy, heart concerns, or sensitivity to strobe lighting should consult a doctor before booking. For further details, please contact hello@interstellararc.com.
Is the experience wheelchair-friendly?
Yes. The experience is fully wheelchair accessible, with wide boarding ramps, seated-mode options, and staff available to assist. For specific accommodation requests, please email hello@interstellararc.com at least 48 hours before your visit.
Do I need to remove glasses?
No. Headsets accommodate spectacles up to 145mm wide. Contact lens wearers remain comfortable.
Will I get motion sick?
Motion comfort was prioritized: with no sudden cuts, unnatural movements, or visual inconsistencies, few travelers feel discomfort. The virtual centrifuge uses gentle redirection, and walking never exceeds a relaxed stroll.
How can I reach customer service?
Our team is available at +1-725-567-6700 or by email at hello@interstellararc.com.
Where can I follow Interstellar Arc online?
You can follow and tag @InterstellarArc on Instagram, TikTok and YouTube.
What hashtags should I use when posting?
We encourage you to share your journey using #InterstellarArc!
Do you have an Ambassadors program?
Yes, we do plan to launch an Ambassadors program, but it is not available yet. Please check back later for updates.
Do you offer a newsletter or updates by email?
Yes. You can sign up for updates, special offers, and behind-the-scenes news on www.interstellararc.com.
Who should I contact for press or partnership inquiries?
For media, press, or collaboration requests, please email pr@felixandpaul.com.
See you in the Ross‑128 system, Explorer!
