Privacy Policy
Introduction
Felix & Paul Studios US, Inc. is committed to protecting your privacy and the personal information you share with us. This Privacy Policy ("Policy") describes how we collect, use, disclose, safeguard, and otherwise process your information when you visit www.interstellararc.com (the "Site"), purchase tickets for, or attend the Interstellar Arc immersive experience ("Experience") at AREA15, Las Vegas.
BY ACCESSING OR USING THE SITE, PURCHASING TICKETS, OR PARTICIPATING IN THE EXPERIENCE, YOU AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, PLEASE DO NOT USE THE SITE OR PARTICIPATE IN THE EXPERIENCE.
Who collects personal information
We collect your personal information on our own behalf and on behalf of our associated companies, which are currently: Felix & Paul Productions Inc., Felix & Paul Interactive Inc., Felix & Paul Development Inc., Felix & Paul Distributions Inc., and Felix & Paul Studios Inc.
How and what personal information we collect
1. Overview
This Privacy Policy applies to information collected through our Site, mobile applications, social media pages, and in-person communications related to the Experience. We are dedicated to maintaining the privacy and security of your personal information.
2. Information We Collect
We collect various types of information, including personal information, to provide and improve our services.
Information You Provide Directly:
Contact Information: Name, email address, postal address, phone number.
Payment and Ticketing Details: Information necessary to process transactions (e.g., credit card details, billing address), though actual payment processing is handled by secure third-party processors.
Communication Preferences: Your preferences for receiving marketing or other communications from us.
Survey Responses and Feedback: Information you provide when participating in surveys or providing feedback about the Site or Experience.
Support Requests and Correspondence: Records of your interactions with our customer service team.
Account Information: If you create an Interstellar Arc account, we collect your username, password, and other information associated with your account.
Information Collected Automatically: When you access or use our Site or Experience, we may automatically collect certain information about your device and usage.
Device and Usage Data: IP address, browser type, device ID, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.
Location Data: General location information derived from your IP address or, with your consent, more precise location data from your device.
Cookies and Similar Tracking Technologies: As described in Section 7, we use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Site.
Data Ownership : All data collected through the Site and during the Experience, including personal information, usage data, and media content (such as photos, videos, and Virtual Photos), is and remains the sole property of Felix & Paul Studios US, Inc. and its affiliates, subject to applicable privacy laws. By providing this information or participating in the Experience, you grant us all rights necessary to use such data as outlined in this Policy.
3. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Services:
Processing and fulfilling ticket purchases and reservations.
Sending confirmations, updates, service announcements, and administrative messages.
Providing customer support and responding to your inquiries.
Managing your Interstellar Arc account (if applicable).
To Improve and Personalize Your Experience:
Customizing and enhancing the Site and Experience based on your preferences and usage patterns.
Conducting analytics, research, and diagnostics to understand how our services are used and to identify areas for improvement.
Developing new features, services, and content.
For Marketing and Promotional Purposes:
With your consent, sending you marketing communications about Interstellar Arc, other Felix & Paul Studios experiences, special offers, and promotions.
Administering contests, surveys, and other promotional activities.
Personalizing content and advertisements.
For Security and Fraud Prevention:
Detecting, preventing, and investigating fraudulent or unauthorized activities.
Protecting the security and integrity of our Site, Experience, and systems.
To Comply with Legal Obligations:
Fulfilling our legal, regulatory, and contractual obligations.
Responding to lawful requests from governmental or public authorities.
Enforcing our Terms of Use and other policies.
4. How We Share and Disclose Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, cloud hosting, IT services, marketing and analytics, customer support, and ticketing. These service providers are granted access to your information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data.
Venue Partners: We may share necessary information with our venue partners (e.g., AREA15) for operational coordination, such as managing guest flow and ensuring a smooth experience.
Legal and Regulatory Authorities: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, prevent fraud, or ensure the safety of our users or the public.
Corporate Affiliates and Business Transfers: We may share your information with our corporate affiliates (e.g., parent company, subsidiaries, joint ventures) for legitimate business purposes. In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, for research, analytical, or marketing purposes.
We do not sell your personal data to outside parties. Any data shared with third parties is subject to strict confidentiality and data processing agreements.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the applicable legal and business requirements. When your personal information is no longer needed, we will securely delete or anonymize it.
6. Your Privacy Rights and Choices
Depending on your location and applicable data protection laws (such as GDPR and CCPA), you may have certain rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request that we correct any inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): Request the deletion of your personal information under certain circumstances.
Right to Restriction of Processing: Request that we limit the processing of your personal information under certain conditions.
Right to Object to Processing: Object to our processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
Right to Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: Lodge a complaint with a data protection authority in your jurisdiction.
To exercise any of these rights, please contact us at privacy@interstellararc.com. We will respond to your request in accordance with applicable law.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your transactions or our ongoing business relationship.
California Privacy Rights – Do Not Sell or Share My Personal Information : We do not sell your personal information to third parties. However, California residents have the right to request that we do not share their personal information for targeted advertising or similar purposes. To submit a request, contact us at privacy@interstellararc.com with the subject line “Do Not Sell or Share My Personal Information.” We will respond as required by the California Consumer Privacy Act (CCPA).
7. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities on our Site.
What are Cookies? Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, analyze site traffic, and deliver personalized content.
How We Use Cookies: We use cookies for:
Essential Functionality: To enable core Site features (e.g., secure login, shopping cart).
Performance and Analytics: To understand how users interact with our Site, identify popular pages, and improve performance.
Personalization: To remember your preferences and provide a more tailored experience.
Advertising: To deliver relevant advertisements to you on our Site and third-party websites.
Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can manage your cookie preferences through your browser settings or, where available, through a cookie banner on our Site. Disabling cookies may affect the functionality and your experience of the Site. We honor Do Not Track (DNT) signals where legally required.
8. Third-Party Links
Our Site may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their content, privacy practices, or security.
9. Data Security
We implement a variety of physical, technical, and administrative security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include using secure servers for transmitting sensitive data, encryption, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
10. Children's Privacy
Our Site is not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete such information from our records. Any individual under the age of eighteen (18) must be accompanied by a parent or legal guardian to attend the Experience, as outlined in our Terms of Use.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Policy on our Site with a revised "Effective Date" at the top. Your continued use of the Site or participation in the Experience after the effective date of the revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
12. Standard Photography & VideoBy attending the Experience, you acknowledge and consent to being photographed, filmed, or otherwise recorded by Felix & Paul Studios US, Inc. and its authorized partners. You grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, distribute, publicly display, and create derivative works from such images and recordings for any lawful purpose, including marketing, advertising, promotional, and public relations activities, in any media now known or developed in the future, without further notice, review, or compensation.
13. Virtual Photos Created During the Experience
During the Experience, visitors are provided with the unique opportunity to create "Virtual Photos"—images they actively choose to take within the immersive virtual reality environment using in-experience camera tools. This section details our privacy practices specifically related to these Virtual Photos.
Explicit and Informed Consent: By participating in the Experience and by voluntarily taking Virtual Photos using our in-experience tools, you provide explicit and informed consent for:
Ownership: Felix & Paul Studios US, Inc. and its affiliates to own all rights, title, and interest in those Virtual Photos, including copyright.
Use and Publication: The use of such images for internal purposes (e.g., audience analytics, experience improvement) and, where appropriate, public-facing promotional or marketing activities. This includes the right to reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display these Virtual Photos in any format, media, or platform now known or hereafter developed, for any purpose. This broad consent applies unless such images clearly identify your real-world likeness or personal attributes and you object or request removal as detailed below.
Account Delivery and Personal Use License: If you create an Interstellar Arc account, we may, at our discretion, deliver copies of your Virtual Photos to you. In such cases, we grant you a limited, personal, non-exclusive, royalty-free license to download, share, and display those images for personal, non-commercial use, such as sharing on social media.
GDPR/CCPA Compliance and Your Rights Regarding Virtual Photos: Under applicable data protection laws (e.g., GDPR and CCPA), the act of initiating photo capture using our virtual tools constitutes affirmative consent to data processing and use of such images. However, if a Virtual Photo clearly identifies your real-world likeness or personal attributes, and you do not wish it to be used by the Company beyond personal delivery to your account, you may request deletion or restriction of its public use by contacting privacy@interstellararc.com. We will honor reasonable requests under applicable law.
Children and Minors' Virtual Photos: If a guest under the age of eighteen (18) uses the virtual camera feature, we consider their participation subject to the consent of a parent or legal guardian, which is required for access to the Experience. We do not distribute or use Virtual Photos of minors for promotional purposes without verified parental consent.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: privacy@interstellararc.com
Effective Date: July 28, 2025
Operated by: Felix & Paul Studios US, Inc.
EU/EEA Residents – Data Protection Contact
If you are located in the European Union or European Economic Area, you may contact our designated Data Protection Officer (DPO) or EU privacy representative for any questions or to exercise your GDPR rights:
Data Protection Contact: privacy@interstellararc.com
If required by law, we will update this Policy with the contact details of our appointed EU representative.
